Establishing Service

 
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This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

 


ESTABLISHING SERVICE FOR NEW RESIDENTIAL OR COMMERCIAL CUSTOMERS

In order to establish service with the Westborough Water District, an Application for Water and Sewer Service will need to be completed and returned to the District along with an $150.00 refundable deposit.  The deposit will be applied to the customer's final closing bill.  A check will be issued for any remaining credit within 30 days of closing the account.  Transferred customers will need to complete the same requirements.

If service is currently off, please complete the Release portion of the application located on the back page of the Application for Water and Sewer Service so that District staff may turn the water service back on.  We also recommend that the Emergency Response System portion be completed; also located in the back page of the Application for Water and Sewer Service.  This will facilitate contacting customers in the event of emergencies. 

To start service, you will need to download the following documents:  Applications received after 4:00 p.m. will not be processed until the next business day.

1.                   Application for Water and Sewer Service

2.                   Billing Procedures and Information

All customers, please complete all items thoroughly and return the application and other necessary forms, along with your $150.00 deposit.  The deposit may be made in the form of cash, check, money order, cashier’s check or credit card (Visa and MasterCard only).

If you move out, please notify the District of your new mailing address.  Your deposit will be applied to your closing bill upon termination of your account.  Remaining funds will be mailed to you soon after (minimum refund $2.00).

If you choose to pay by credit card and will be sending your application via mail or fax, please provide us with your credit card’s billing zip code.

 
All the information detailed in your application is vital and confidential.  Incomplete applications will be returned; thus, causing delay in processing.
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ESTABLISHING SERVICE AFTER-HOURS

If you need immediate service (or reconnection of your service) and the office is closed, please contact: (650) 589-1435 and request for the on-call worker to turn your service on; an additional $115.00 fee will be charged to you.

If you are establishing a new service and wish to expedite the process, you may download and complete the following documents and have them ready for the on-call worker:

1.                   Application for After-Hours Water and Sewer Service

2.                   Billing Procedures and Information

All the information detailed in your application is vital and confidential.  Incomplete applications will be returned; thus, causing delay in processing.

All customers, please complete all items thoroughly and return the application and other necessary forms, along with your $150.00 deposit and $115.00 non-refundable off duty turn-on fee.  The deposit may be made in the form of cash, check, money order, cashier’s check or credit card (Visa and MasterCard only).

If you move out, please notify the District of your new mailing address.  Your deposit will be applied to your closing bill upon termination of your account.  Remaining funds will be mailed to you soon after (minimum refund $2.00).

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DISCONTINUING SERVICE

Service to your residence or business can be discontinued by contacting the District Office via mail, telephone, fax, e-mail: billing@westboroughwater.com, or in person and requesting that your account be closed.  We will accept requests for termination of service up to the same morning of the effective date of disconnection.

 Note: Effective dates for termination of service can only be scheduled Monday through Friday, excluding holidays.

When closing your account, you will be requested to provide us with the effective date that you will like the service stopped as well as a forwarding address where your final closing bill will be mailed to.  Contact phone numbers will also be requested.

If you fail to contact the District to request termination of service, you will be held responsible for any service used up to the date that the District receives actual notice.

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Last modified: 07/25/17.